These terms only apply when you have received the product
You have a 14-day cancellation right when you purchase a product online or outside of the sellers business premises. OBS! The cancellation right only applies if packaging is broken or the product is damaged.
The cancellation period starts the day after you have received the product or entered into an agreement for a service. You have the right to cancel the purchase even before the cancellation period has started. You can do so by contacting the seller.
The seller must provide information regarding withdrawal of the purchase before you enter into agreement. If the seller has not provided sufficient information, the withdrawal period is extended.
The right to withdraw does not apply to all types of purchases. It doesn't apply when you purchase a traveling ticket for instance.
Remember to withdraw in written form and save a copy of the withdrawal as evidence.
If you wish to withdraw your purchase, please contact Ellen via the following form
Do you have more questions?
or use your rights regarding your personal data, you can contact us most easily via email:
Revocation policy The policy was last updated: 2020-06-03.